OUR SERVICE: ① If you have any questions please contact us free time,we will reply within 12 hours. ② Please give us a chance to serve you,do not open thedispute,Dispute is handled by the platform, the platform is not professional, it can not solve your fundamental problems, trust us, when you haveproblems, please contact us as soon as possible,wehave a professional team to solve the problem for you. ③After-sale warranty: NO1: 1 year warranty period NO 2:Received 2 years can be extended warranty (paid optional) Logistics notification: We are NOT liable for ANY import tax, custom fee, Remote surcharge or customs delay. If the parcel is return back to us due to the buyers refusal to pay the above fees, we would NOT resend the parcel. We are factory in China, for most model, we have them in stock, you just need to give us 2-3 days to test the device. 1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO) 2. Orders processed timely after the payment verification. 3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. 4. The images shown are not the actual item and are for your reference only. 5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. 6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction! 7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery. Note:for the map,we will send your country's map as a gift .but if we do not have the map of your country , we will send you the blank Card as a gift.(only window car dvd have sd card ) FAQ: How to update GPS Map? First of all you need to download the map update from our website or anywhere else for Android. Then you need to copy them to the GPS SD Card and set the navigation path to the navigation program through setting. Is it possible to listen to music or radio while using navigation ?! Yes, it is possible to listen to radio or music while using the navigation system. Clayton devices are using a unique technology that makes listening to music happen when you are using the navigation system. Do these units support steering wheel control ?! Yes of course. For each different car model, there is different CAN-Bus ( Built in or separate unit ) that comes with the unit to match the unit to the vehicle amplifier and steering wheel control. Can we install the DVD Units our self ? It is preferred that the installation to be done by a professional person. We are not responsible for the damages that might occur to the dashboard of the car while installing the device. So it is better that a professional person installs the unit on the cars. A.customs duties Parcels may need to clear customs and it is buyer/'s responsibility to do that, and there may be additional import duties, taxes, and the shipping company will collect it upon delivery. wish you understand it clearly. B.distributing order If one order includes more than two items, then we may arrange in a parcel. C.Shipping method Except Russia, belarus, Brazil, Other country, the product value above US$30, we use the DHL, FEDEX, TNT. We will randomly choose this ( DHL, FEDEX, TNT) three express company. If customers have special requirements, please leave a message in the order you need to select the express company. Payment 1) We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW. 2) Payment must be made within 3 days of order. 3) If you can't checkout immediately after auction close, please wait for a few minutes and retry Shipment 1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO) 2. Orders processed timely after the payment verification. 3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. 4. The images shown are not the actual item and are for your reference only. 5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. 6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction! 7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery. 8. For free shipping product, the seller have the final call. The buyer can choose shipping method, but the seller has the final decide about the shipping method. The seller can choose other shipping method. Return/ Refund 1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half. 2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#. 3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. OR, you may choose to have a replacement. 4. Buyer have the duty to check the parcel carefully before signing the parcel. Once the parcel is signed, seller think buyer got the product in well condition. If buer found the parcel empty after they singed, Seller are not responsible for this. Sell wont refund buyer and wont resend buyer a parcel. So the buyer should check the packge before they sign and pick up the packgage. (If the buyer found the package is empty, please refuse to sign and contact us.) Warranty 1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty. 2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY. You agree to all of the above-listed policies upon ordering on aliexpress! Feedback We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them! Customer is NO.1, Your satisfication is Our Goal !!!!! Satisfied with us, please give us Five-Star Feedback!!!
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